Hi I’m James Harding a UK-based IT and Technical Customer Success Professional. I have a 1st class BSc (Hons) Computing degree from Anglia Ruskin University. I am also a registered member of the Chartered Institute for IT (MBCS) and a member of Google Startups Campus.
Outside of work I volunteer for three amazing charities. Two in a technical role and one as a volunteer for events and fundraising activities.
Professional Memberships
- Anglia Ruskin University Computing Alumni
- Member of the Chartered Institute for IT – MBCS
- Google Start-Ups Member (London)
Community Memberships
- Customer Success Network
- The Customer Success Community
- Charity Connect
- Feedback Tribe
- Tech for Good Live
Academic Cert’s
- BSc (Hons) Computing Degree (First Class).
- Certified Member of the Chartered Institute for IT (MBCS).
Customer Success
- Pulse Academy – Gainsight (Cert 2018).
- Building Customer Loyalty (Cert 2018).
- Customer Advocacy (Cert 2018).
- Sales: Customer Success (Cert 2018).
SEO
- Google Online Marketing Fundamentals (Cert 2020).
- SEO Foundations (Cert 2018).
CRM
- Hubspot – Inbound Certified.
- Hubspot – Content Marketing.
- Hubspot – Email Marketing.
Legal & Business
- GDPR, Data Protection & Privacy (Cert 2020).
- Understanding & Prioritising Data Privacy (Cert 2018).
- Selling with Stories (Cert 2018).
- Level 3 Diploma in Management.
- Level 3 Diploma in Retail Knowledge.
Charity Sector
- Nonprofit Management Foundations (Cert 2018)
Project Management
- Project Management Foundations (Cert 2018).
- Learning PRINCE2 (Cert 2018).
Social Media
- Social media Marketing: Facebook & Twitter (Cert 2018).
- Social Media Marketing: Optimisation (Cert 2018).
- Instagram for Business (Cert 2018).
- Facebook for Business( Cert 2018).
- Personal Branding on Social Media (Cert 2018).
Technical Cert’s
- Stay Lean with Kanban (Cert 2020).
- Lean Foundations (Cert 2019).
- Agile Development Practices (Cert 2018).
- Cybersecurity with Cloud Computing (Cert 2018).
- DevOps Foundations: Containers (Cert 2018).
- Git Essential Training (Cert 2018).
- Google Cloud Platform Essential Training (Cert 2018).
- Javascript Essential Training (Cert 2018).
- Learning Adobe Spark (Cert 2018).
- Learning Cloud Computing: Core Concepts (Cert 2018).
- Learning JIRA Software (Cert 2018).
- Marketing Foundations: Growth Hacking (Cert 2018).
- Web Development Foundations: Full-Stack vs Front-End (Cert 2018).
- Accessibility for Web Design (Cert 2018).
- Animation Foundations: Fundamentals (Cert 2018).
- Cloud Architecture: Core Concepts (Cert 2018).
- Cyber security Awareness: Digital Data Protection (Cert 2018).
- Database Marketing Foundations (Cert 2018).
- Learning Information Governance (Cert 2018).
- Learning Microsoft SQL Server 2016 (Cert 2018).
- Windows Server 2016: Installation & Configuration (Cert 2018).
- WordPress Essential Training (Cert 2018).
- Web payment processing with Stripe (Cert 2020).
- How to build Habbit forming products (Cert 2020).
- Excel Specialist Level 2 (Cert 2020).
James strongly believes in ongoing personal development to aid a continual improvement cycle. Utilising new skill sets to support and improve both product and service.
Contact James Harding.