Customer Success Resources

This is a regularly updated list of Customer Success Resources. Please feel free to make suggestions.

Customer Success Resources
Customer Success Resources

In a digital world with the advancements in cloud and networking technology, customers have more choice than ever. Gone (well nearly) are the days where a company would need to make an upfront cost and long term commitment when selecting a new product or service. Customers, in most cases, can switch providers with ease, and little, if any notice.

Customer Success, done right, can retain and expand your exisiting customer base, whilst helping establish your reputation as a customer-centric business.

If you are new to Customer Success, or if you are looking to improve your skillset, here are a collection of amazing resources.

Customer Success Manager Training & Certifications

Customer Success Manager: Fundamentals to your CSM career
Customer Success Manager (CSM) Elite
Customer Success Training by Success Coaching
CSM Training & Certification by Practical CSM
Browse more CSM courses

Customer Success Communities

Customer Success Network
Customer Success Community

Customer Success Books

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
The Customer Success Pioneer
The Customer Success Professional′s Handbook

Customer Success Blogs & News

Customer Success Box Blog
Client Success Blog
Totango Customer Success Blog
Sixteen Ventures by Lincoln Murphy
Churn Zero Blog

Customer Success Resources

Asana Customer Success Plan and Playbook Templates
Hubspot Customer Success Templates
Strikedeck Customer Success Plan Templates

Customer Success Vacancies

Customer Success Jobs

Make a suggestion, please let me know — here.

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