This is a regularly updated list of Customer Success Resources. Please feel free to make suggestions.
In a digital world with the advancements in cloud and networking technology, customers have more choice than ever. Gone (well nearly) are the days where a company would need to make an upfront cost and long term commitment when selecting a new product or service. Customers, in most cases, can switch providers with ease, and little, if any notice.
Customer Success, done right, can retain and expand your exisiting customer base, whilst helping establish your reputation as a customer-centric business.
If you are new to Customer Success, or if you are looking to improve your skillset, here are a collection of amazing resources.
Customer Success Manager Training & Certifications
Customer Success Manager: Fundamentals to your CSM career
Customer Success Manager (CSM) Elite
Customer Success Training by Success Coaching
CSM Training & Certification by Practical CSM
Browse more CSM courses
Customer Success Communities
Customer Success Books
Customer Success Blogs & News
Customer Success Resources
Customer Success Vacancies
Make a suggestion, please let me know — here.