MSc, BSc, MBCS, CCSM
Last weekend, after 18 months, I joined my local air ambulance charity to do some fundraising at a nearby motorway service station. I have done many of these before but as this was the first one I had been involved in post lockdowns, I wasn’t sure what Bucket Collecting in 2021 would be like. Volunteering for 2-hour … Read more
The success of many businesses is largely dependent on how well their product is adopted. Often companies, particularly Account Manager’s will engage with key stakeholders and key decision-makers. But not necessarily the end-users. This is often a result of business legacy. A relationship was made with the key stakeholders and decision-makers during the sales process. … Read more
So recently I asked the lovely Writing Community on Twitter for their Christmas Book Ideas for Mum 2021. My mum loves a good book and especially loves discovering new authors. Here are the recommendations the writing community came up with. Christmas Book Ideas For Mum 2021 These are some of the suggestions made in no … Read more
Lorem Ipsum explained Lorem Ipsum is an example copy that is typically used in the printing and website design industry. In the 1500s a printer created some scrambled type for a specimen book and it has been used ever since. Largely used as placeholder text in print before taking a leap into the digital era … Read more
Over the last decade, it has become common practice to monitor a customer’s utilization of digital products to provide a better service, mitigate risk and grow opportunities. Many Customer Success teams integrate the utilization of their service into their Customer Health Score calculation. Due to huge technological advancements in recent years with cloud technology and … Read more
Remote working and working from home were growing trends in 2019 but adoption was relatively slow. Fast forward to April 2020 and the UK’s Office for National Statistics stated 49.2% of working adults were now working from home. A dramatic increase as a result of home working recommendations by the UK government in a bid … Read more