How to avoid bill shock with customer success?

How to avoid bill shock with customer success?

The phrase ‘Bill Shock’ was first coined in 2010 and described the reaction a person got when they received a mobile phone bill, much higher than they were expecting. In recent years with the increase of subscription and consumption based pricing, the phrase has migrated over to SaaS. But you can avoid bill shock with … Read more

What are the 6 principles of GDPR?

What are the 6 principles of GDPR?

GDPR can appear to be somewhat of a mine field. However there are 6 principles of GDPR that if you follow, you won’t be going far wrong. What are the 6 principles of GDPR? The six core principles of GDPR Data collected must be for “SPECIFIC” and “EXPLICT” purposes? Data must be “ACCURATE” and “MAINTAINED”. … Read more