Improve time to value through workshops

Improve time to value through workshops

This week saw Gainsight’s annual Pulse Everywhere Conference take place. This year broadcasting virtually August Hall, San Fransisco. The conference is usually a physical 3 days event but due to the Covid-19 pandemic, the event was digital. With the exception of a small audience at August Hall where the keynote speeches were broadcast live from. … Read more

Bucket Collecting in 2021

Bucket Collecting in 2021

Last weekend, after 18 months, I joined my local air ambulance charity to do some fundraising at a nearby motorway service station. I have done many of these before but as this was the first one I had been involved in post lockdowns, I wasn’t sure what Bucket Collecting in 2021 would be like. Volunteering for 2-hour … Read more

How to improve user adoption through Customer Success?

How to improve user adoption through Customer Success?

The success of many businesses is largely dependent on how well their product is adopted. Often companies, particularly Account Manager’s will engage with key stakeholders and key decision-makers. But not necessarily the end-users. This is often a result of business legacy. A relationship was made with the key stakeholders and decision-makers during the sales process. … Read more