Through building strong relationships, understanding the people, the process and desired outcomes; I am passionate about helping people achieve great things with technology and process.
Customer Success, Project Management, Data Analytics, Digital Transformation are all buzz words, but through the noise these four functions are four of the vital pistons needed in any modern day organisation.
Throughout my website you will find information, posts and resources on all four of these vital functions. You will also likely find some other random topics that interest me, that maybe not as relevant but will give you more of an insight into me as a person.
Connect with me on LinkedIn.
Recent Posts
- AWS Well-Architected as a Business Tool: Translating Pillars into Business Outcomes
Recently, I had the privilege of speaking at Amazon Web Services’ London headquarters as part of the inaugural AWS London Well-Architected User Group. In a room filled with AWS enthusiasts, … Read more - Avoiding The Pitfalls In IoT Projects
Last week I had the privilege of speaking at #IoTLondon being held at BCS (The Chartered Institute for IT). Sharing the stage with Phil Steel from Octopus Energy and Max … Read more - Why the Bowtie Pipeline Is the Future of Sales and Customer Success?
If you work in Sales, Marketing, Business Development, Customer Success or any role focused on attracting new customers, you’ll be familiar with the concept of the sales funnel. As the … Read more - Why Customer Success Is About the Journey Not Just the Outcome
Customer Success serves many purposes, fundamentally focusing on the customers desired outcomes in order to delight the customer, grow the customers account and mitigate the risk of churn. While a … Read more - The importance of coordinating communication
Communication is critical in all facets of life. Project Management and Customer Success is no different. Communication keeps stakeholders informed, builds relationships, helps identify risk, surfaces and remediates frustration and … Read more - AWS Generative AI
Generative AI (Artificial Intelligence) is a very topical subject at the minute. If you have been to any type of business or technical conference in the first half of this … Read more - Use industry events to connect with your customers
Event’s specific to your business vertical are great opportunities to not only meet new prospects for your Sales and Marketing teams, but also ideal scenarios for your Customer Success team … Read more - Ask questions… Reduce risk
Whether a project is successful or not typically comes down to one thing, risk management. Risk’s not being identified, or being identified but managed incorrectly leads to the demise of … Read more - What is Grounded Theory?
Grounded theory is ‘the systematic discovery of theory from data as the concepts emerge and integrate’ (Glaser, 1992). The process is simple: start with open coding, move on to selective … Read more